Please check your monthly statement to ascertain whether a nominee has been registered on your account. Please login to Citibank Online and click on 'e-statements' on the left navigational panel to download your account statement. To add a nominee, kindly fill up the DA1 form. To delete a nominee, kindly fill up the DA2 form.
To change the nominee, kindly fill up the DA3 form. Please submit the duly filled and signed form along with a self attested address proof of the nominee, at the nearest Citibank branch. To add a joint holder to your account, kindly visit the nearest Citibank branch with the identity proof, address proof and a photograph of the joint account holder. Please note, the account holder and the joint applicant need to be met in person at the branch.
A Visit the nearest Branch with any one of the following documents. Please carry the original document for verification:.
To change your signature, kindly visit the nearest branch and provide a written instruction with proof of your new signature. To view your account details like branch name, IFSC code, nominee details, joint holder details, account balance and transaction details please refer to your monthly statements. To download a duplicate statement, please login to Citibank Online and follow the steps below:. You can also click 'View Account Summary' on the left navigation panel for account balance and transaction details.
Some of these services include:. Usually the transactions are menu driven for facilitating easy operation. Most banks require the customers to change the PIN on the first use. Customer should not disclose PIN to anybody, including to bank officials.
Customers should change the PIN at regular intervals. With effect from November 01, , a bank must offer to its savings bank account holders a minimum number of free transactions at ATMs as under:.
Transactions at a bank's own ATMs at any location: Banks must offer their savings bank account holders a minimum of five free transactions including both financial and non-financial in a month, irrespective of the location of ATMs. Mumbai, New Delhi, Chennai, Kolkata, Bengaluru and Hyderabad, banks must offer their savings bank account holders a minimum of three free transactions including both financial and non-financial transactions in a month. Transactions at any other banks' ATMs at Non-Metro locations: At other locations, banks must offer the savings bank account holders a minimum of five free transactions including both financial and non-financial transactions in a month at other bank ATMs.
Banks may offer more number of transactions free of cost to their customers. Yes, customers can be charged for transactions at ATMs over and above the mandated number of free transactions as indicated in answer to Q. In case a bank decides to levy charges, the customer can be charged a maximum of Rs. The customer should lodge a complaint with the card issuing bank at the earliest. Effective from July 1, , banks have to pay compensation of Rs. The compensation has to be credited to the account of the customer without any claim being made by the customer.
While the primary responsibility to redress grievances of customers relating to failed transactions at such WLAs will vest with the card issuing bank, the sponsor bank will provide necessary support in this regard, ensuring that White Label ATM Operator WLAO makes available relevant records and information to the Issuing bank.
Your Debit card will be renewed automatically prior to expiry of the existing card. The renewed card will be sent to your registered mailing address. For a photo card, please fill the Debit card issuance form and affix your passport size color photo on the form. Kindly visit your nearest branch with the duly filled form.
To request a mandate debit card, please visit branch. Kindly enclose a valid ID and address proof along with the instruction. Please note the instruction needs to be signed by the account holder and the KYC documents of the mandate needs to be self-attested. Please ensure that this SMS is sent from your registered mobile number.
The cheque book will be dispatched to the registered mailing address within 4 working days. To place stop payment on a cheque book or a cheque leaf, please login to Citibank Online and follow the steps below:. Step 4: Select the account for which the cheque deposit slip is required and submit your request.
The cheque deposit slip will be dispatched to the registered mailing address within 1 working day. You may refer to the website of the respective courier company for the current status. Please note the consignment can be dispatched only to an address registered with us or to a Citibank branch of your choice.
To book a demand draft, please login to Citibank Online and choose 'Order Demand Draft' on the left navigation panel and follow the instructions. Step 1: Visit www. Step 3: Select the card number from the drop down list and enter your CVV number. On dialing, you will get the self-service option which you can follow to get your query resolved. For any assistance, kindly click on live chat. If you have forgotten your IPIN, please click here to reset the same. The products will be linked within 2 working days if your name, date of birth and address match in both the accounts.
Once your accounts are linked, you will see the linked credit card account number on your account summary page. In case we are unable to link your credit card to your savings account, we will intimate you vide an email to your registered email ID.
Please note that your credit card will be linked to your savings account in two working days if the name, date of birth and address in both the accounts match. Reward points can be checked on the account statement. To download your account statement, please login to Citibank Online and follow the steps below:. Please note the points that you have earned in the current month will reflect in the statement of subsequent month.
Each reward point will be worth Re. You will need a minimum of reward points for Citibanking Platinum debit card for redemption. Reward points can be redeemed in multiples of 50 only. Please ensure to send this SMS from your registered mobile number.
You can also contact CitiPhone or write to us to redeem the reward points. Please Note: Points on a Shopper's stop card can be redeemed only at a shopper's stop outlet. Min Points: If you earn less than reward points in a membership year, the reward points will lapse every membership year of your debit card. Your reward points will be valid for a year and unredeemed points will lapse every card membership year.
For example, if your debit card is valid till Jun, then your card membership anniversary will be on Jun of every year'. If you have earned more than reward points in a membership year, they will be carried forward for one more year.
A minimum of reward points are required for redemption'. The credit from an IMPS transaction is settled with the beneficiary instantly. Please note in certain instances the IMPS transactions may fail due to technical issues at the remitting bank, intermediary or beneficiary bank.
Please contact us post 5 working days in case the funds are not credited to the beneficiary or not credited back to your account. Please contact us if the funds are not credited back to your account in 1 working day.
Please note that this email id is meant only to receive supporting documents for certain set of queries. We regret that we would not be able to process any other request s received on this e-mail address. Please click here to contact us and place a request to block your card immediately in case you receive an alert for a transaction that you have not initiated or if you notice an unauthorized transaction in your account statement.
In case you know the branch where your account was opened, please click here for the list of IFSC codes. For MICR codes, please click here. Please click here to know more about the Online Funds Transfer facility. We will send you an email which confirms the exact time up to which the said restriction of Rs will be applicable. Type of Account Daily Transaction limit: CitiGold 50 lakhs inclusive of all transactions , Citi Priority 2 lakhs, Citibanking 15 lakhs inclusive of all transactions , Suvidha Corporate 15 lakhs inclusive of all transactions.
To understand the requirements for transferring funds abroad, kindly visit the branch nearest to you as the documents required vary basis the purpose of remittance. According to FEMA regulation, the purpose of remittance must be specified in the wire transfer message, to receive funds from an overseas account. If the purpose of remittance is not specified, we will send you an alert from the email ID CitiAlert. India citicorp.
Kindly note that in the absence of valid purpose information, we will not be able to process the transaction and will be constrained to return the funds to the remitting bank. Please note that it may take upto hours to credit the funds into your account after receiving the response from your registered email id. If you have neither received the funds, nor the alert, please contact us with the telex copy of the remittance available with the remitter or remitting bank , for us to trace the funds.
Please click here for details on charges applicable on outward remittance. No charges are levied by Citibank India on inward remittances. Your account gets credited for the amount received from the remitting bank. However, there may be charges levied by the remitting bank or intermediary bank, details of which you may kindly check with the remitter. Citibank ready credit is an overdraft facility offered to select Suvidha Corporate Salary Account holders.
Please click here for the schedule of charges applicable on a Ready Credit Account. Please click here to check the eligibility criteria. To apply for a Ready Credit Account, please click here. Please note: Issuance of the Citibank Ready Credit facility is at the discretion of the Bank and subject to its internal approval criteria.
Your Ready Credit Account will be opened in 7 working days from the date of application. Once the account is opened, your account number will reflect on your Citibank Online Account summary page. However, the limit will be assigned to you post the subsequent salary credit. Your Ready Credit account will automatically be closed in case we are unable to extend a limit to your account.
We review the limit assigned to you on an annual basis and whenever you are eligible for an increased limit, we inform you vide an email and Citibank Online. Please login to Citibank Online and visit the 'Inbox' section on top of the page, to view and accept the offer for Credit Limit Increase. Kindly note, we may reduce the credit limit if there is a decrease in salary or change in your credit history.
Please note: Any outstanding amount on the account needs to be paid prior to closure of the Ready Credit account. Please click here for our current deposit interest rates. The Interest rate offered on a savings account is 3. The interest amount is credited to your savings account on quarterly basis. Important : In case you hold a joint account with 'Either or Survivor' signature rule, fixed deposits can be booked or closed online only if the Joint Holder Deposit Consent form is updated in the bank records.
To close a deposit, please Click here to login to Citibank online and follow the below steps :. Important: In case you hold a joint account with 'Either or Survivor' signature rule, fixed deposits can be booked or closed online only if the Joint Holder Deposit Consent form is updated in the bank records.
Penal interest is applicable on pre-mature withdrawal of deposits. The interest rate applicable on the withdrawn amount shall be lower of:. For example, let us consider the case of a principal amount of Rs 1, booked as a deposit for a period of one year at an interest rate of 9.
If a premature withdrawal of this amount is made in the 6th month, and the 6 month deposit rate is 6. The principal and maturity amount remains the same in case you have chosen the simple interest method, as the interest will be paid out on a quarterly basis. The maturity amount will be credited to your account post deduction of TDS.
The TDS certificate will be sent to your registered mailing address on a quarterly basis. Generally, the certificates are sent in July, October, January and May.
E-challan for the tax remitted through Citibank online, will be mailed to you in 2 working days. The same will be sent to the email address specified at the time of remittance. In case you observe any discrepancy in your e-challan if you have chosen an incorrect assessment year or paid incorrect amount , kindly contact the Income Tax department to claim a refund.
Once your account is opened, please login to Citibank Online and complete your Risk Profiling to ascertain your risk appetite. You can start executing investments once your KYC is verified and risk profiling is completed.
For your first investment, you may fill in the Common Transaction Form and submit it at the nearest branch for processing. To view the contact details of your Relationship Manager, please login to Citibank Online and follow the steps below:. Please note that the time taken for redemption proceeds to be credited to your account, differs between different categories of Mutual funds. Generally, redemption proceeds are credited in three to four working days from the date of redemption.
To download the form, please click here. We regret to inform that we currently do not have a provision to include the name of the service provider for such instances.
To cancel an NACH, kindly instruct the service provider. You may also place a cancelation, stop payment or revocation request on NACH to us through any one of the following ways:. Step 1: Click on 'Order demand draft' on the left navigation panel and select 'Register New Beneficiary'.
Step 2: Select the beneficiary options available on this screen and follow the on-screen instructions. Step 4: Authorize the transaction by inputting the OAC received on your registered mobile number. Step 6: Select 'I wish to place recurring payment instruction for this transfer' and follow the instructions. Step 2: Select 'Set Recurring DD request' against the registered payee and follow the onscreen instructions.
Step 3: Authorize the payee by inputting the OAC received on your registered mobile number. Step 5: Select 'I wish to place recurring payment instruction for this transfer' and follow the instructions. Step 3: Select the utility bills that you wish to pay and submit the instruction. Step 2: Select 'Register new biller' and choose the location from the drop down. Step 3: Select 'Mutual Fund' from the next drop down and choose the exact fund which you wish to invest in and follow the onscreen instructions.
Step 1: Click on 'Pay credit card bill' on the left navigation panel and select 'Register Now'. Step 2: Input the credit card number towards which you would like to make a recurring payment and follow the onscreen instructions. You can pay your electricity bill, mobile and telephone bill, SIP and insurance premium through 'Bill Pay'.
Step 4: Please click on 'View All Billers' and choose your city for the exhaustive list of billers. To register a new biller, please login to Citibank Online and follow the steps below: Step 1: Select 'Banking'. Step 4: Select the utility bills that you wish to pay and submit the instruction. To request a duplicate statement carrying account number and mailing address, please login to Citibank Online and follow the steps below:.
Step 4: Choose the option 'Email ID with statement carrying address and account details in clear' from the options given. The password to open the statement will be sent to your registered mobile number. The Balance, Address and Transaction details are available on your monthly statements. To request a duplicate statement, please click 'Other Services and Queries' on the left navigation panel and select 'Request duplicate statement' and input the required duration.
For every Tax saver deposit booked, you will receive a deposit advice within 2 working days. In case you wish to receive a duplicate Tax Saver deposit advice, please write to us or contact CitiPhone.
Please note, users with Windows OS can visit the mobile version of our website at m. Please click here for further details on mobile banking functionalities. To locate the nearest branch and for details like branch address, contact number and timings, please click here. To download a duplicate statement instantly, please login to Citibank Online and follow the steps below:. If you are a Citibank customer, please provide your details here to place your account under DND.
In case you do not have a Citibank relationship, please provide your details here to place your account under DND. Please click here for details, benefits and charges applicable on a Demat account. To transfer shares from your Citibank Demat account, kindly walk in to the nearest branch and submit the below documents:. Please note, online share transfer can be done only if the transferee account is with a Depository Participant affiliated to NSDL.
The Annexure L and Annexure N booklets would have been dispatched to you at the time of Demat account opening. In case the booklet is lost, stolen or misplaced, kindly send a written instruction signed by all the holders with the reason for requisition book has been misplaced, etc.
Radhakrishnan Salai, Mylapore, Chennai - '. Please enclose your transaction statement attested by you along with this request. Dematerialization is the process of conversion of physical share certificates into electronic form.
To dematerialize your shares, please walk-in to our branch nearest to you and submit the Original Share Certificates along with a written instruction. Your Loan Statement of Account showing the amount due, the interest charged and other relevant particulars will be sent during the month of March every year.
We provide you the option of changing your mode of payment, as per your convenience. Standing Instruction SI. Yes, you are allowed to prepay your loan. You can also choose to make partial prepayments on your home loan. Please refer to the Terms and conditions mentioned in the loan agreement to know more about the applicable charges on prepayments. Citi Personal Loan is a quick and easy way for you to access extra cash when you need it.
You can get the funds you require and are eligible for as an unsecured loan availed on fixed terms, with each repayment going towards repaying both the interest and the principal.
Citi Personal Loan features a simple pricing structure that supports our belief in 'easy to understand' banking. The amount of money you can borrow depends on your income and other financial commitments. Citi Personal Loans offer a minimum amount of Rs. You can use a personal loan for any purpose such as home improvement, planning your dream wedding or to tidy up your finances with a balance consolidation loan.
However, as per RBI regulations, you are legally bound not to utilize the Loan for any antisocial, unlawful, or speculative purposes. Nor should you use the loan funds for purchase of gold in any form, including gold bullions, gold coins, gold jewelry, gold exchange traded funds, and gold mutual funds.
This is applicable to all personal loans. The amount will be electronically transferred to your bank account or in a form of a DD as per the details provided to us. In case of Balance transfer loan, the amount will be transferred in a form of a Demand Draft. The details are also available in our website. Citi Personal Loans are currently available for salaried individuals, self-employed professionals and business owners.
If you hold a Savings account, you can also apply for the same by logging into your Citibank online account. Click here for a complete list of documents.
Citi may tie up with credit bureaus authorized by the RBI and will share credit information including but not limited to your current balance, payment history etc along with your demographic details with these credit bureaus on a monthly basis, as per the Credit Information Companies Regulation Act, The personal loan amount will be disbursed in 48 hours subject to loan approval and required documentation. The amount will be disbursed through any of the following:.
Please click here to view the detailed Schedule of charges. Processing fee is a non-refundable upfront fee payable by you towards expenses incurred by the bank over the tenure of the loan and is as per the Terms and Conditions of your agreement with us.
This amount is deducted from the loan amount disbursed to you. Stamp Duty to be charged for the loan agreement, as per state law. Please click here to view the Schedule of charges. Interest is calculated on the unpaid daily balance of your loan and is charged to the loan on a monthly basis.
The interest rate applied each day is equal to your annual interest rate at the time, divided by The interest rate is fixed and will remain constant till the personal loan closure. This is as per the loan terms and conditions. Please click here to know more. All EMI's would be presented on the 1st of every month. If the EMI payment is returned or it bounces, the same will be re-presented between the 8thth of the same month.
However, please check with your banker for the charges levied by them in your bank account. Please be informed that the payment pattern of your loan account will be reported to Credit Information Company, every month. To know more about Credit Information Company, please click here. Please send the below documents to our Mail room. The same will be maintained in our records subject to validity of the documents.
Please visit the below link to download the NACH forms. To maintain an SI from your savings account held with Citibank, please send the filled-in SI instruction to our Mail room. The same will be maintained in our records subject to validity. Mail room address: Citibank N. Radhakrishnan Salai Mylapore Chennai - Please visit the below link to download the SI forms.
Basis an internal check, the mandate may be marked as discrepant. We will send the details of the discrepancy to your mailing address registered in our records. We request you to kindly send a fresh mandate with the correct information for us to maintain the same.
Please click here to download the NACH form. All payment instructions provided for EMI repayment will be presented on the first working day of the month. Currently, all payment instructions provided for EMI repayment will be presented on the first working day of the month, as per the Personal Loan Terms and Conditions. We regret our inability to change the EMI presentation date. The same will be credited to the loan account upon receipt of clear funds from the other bank, which takes working days.
However, the credit will be provided to your loan account with a value date i. If the NACH presented for a loan account is returned, re-presentation will be made between 8th - 15th of the same month. Please maintain sufficient balance in your savings account to honor the payment.
If a SI presented for a loan account is returned, the same is re-presented daily until the full payment is received. Yes, you can change the mode of payment or repayment bank details maintained on your loan account.
To change the repayment bank details or to register for NACH or to maintain a SI from your Citibank savings account, please click here. Please note that if the payment instruction is received after 20th of the month, the EMI for the subsequent month will be processed as per the existing instruction maintained in the loan. Payments may be intermittently declined in the first 3 days of every month due to month end processes and computations. In the event you are unable to make your personal Loan EMI Payment, you can try the same again after 24 hours.
If you still experience an issue, you can contact the CitiPhone Helpline for assistance. We request you to fill the below mentioned details in your bank's website to register and to effect online NEFT payment towards your loan account.
Please walk-in to the nearest Citibank branch to make the payment towards your loan by cash. For cash payments equal to or exceeding INR 10,00,, please carry documentary proof of the source of funds along with a copy of your PAN card. The excess EMI paid will be refunded to you. You can contact CitiPhone and place a request for refund of the excess payment made. You may prepay a part of the outstanding balance of the loan and continue with the loan.
Partial pre-payment will reduce the principal outstanding on the loan account and helps you to complete the loan faster. You may prepay a part of the outstanding balance of the loan subject to the following conditions:.
Once you inform the Bank of your intention to prepay, the Bank will consider your request and confirm the final sum you are eligible to prepay. After making the pre-payment, you will have to continue repaying the subsequent EMIs as per the repayment schedule shared by the bank. For cash payments equal to or exceeding INR 10, 00,, please carry documentary proof of the source of funds along with a copy of your PAN card.
Partial pre-payment will not have any impact on the EMI amount as the EMI amount remains constant till closure of the loan. Partial pre-payment will reduce the principal outstanding on the loan account and help you to close the loan faster.
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